Refund Policy
Return Policy – No Refunds or Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, please note that we do not offer refunds or exchanges under any circumstances.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us c3liette@gmail.com. Returns must be sent to the following address: 127 Brook St, Rhode Island, 02906
Important: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a resolution at our discretion. However, this does not guarantee a replacement, refund, or exchange.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have any questions about your specific item, please contact us before placing your order.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may cancel or return your order within 14 days for any reason. However, we do not offer refunds or exchanges, even under this policy. Approved returns will only be accepted for inspection and record-keeping purposes.
Final Note
We are committed to ensuring product quality and customer satisfaction. While we do not offer refunds or exchanges, we encourage you to reach out at c3liette@gmail.com with any concerns —and we will do our best to assist within our policy limits.